Welcome to Nanoleaf Chat

Welcome! Our team is available for livechat 24/7 and normally responds within 5 minutes. In the meantime, you can also check out our Helpdesk for answers to common questions and simple fixes!

• Setting up Nanoleaf Lines on iOS
• Setting up Nanoleaf Lines on Android
• Nanoleaf Lines Processor LED - What does the light mean?
• Soft & Hard Resets for Nanoleaf Lines

• Setting up Nanoleaf Elements on iOS
• Setting up Nanoleaf Elements on Android
• How to enable Hotspot Mode on Nanoleaf Elements
• Soft & Hard Resets for Nanoleaf Elements

• My Essentials are not turning or receiving power. What should I do?
• How to connect a Google Nest device to your lights with Seamless Setup?
• Can I use a dimmer switch to control my Nanoleaf Essentials bulbs?
• Essentials, Thread and Border Routers

• Shapes Linkers
• Shapes Power Supply
• Shapes Controller LEDs - What do the lights mean?
• Soft & Hard Reset Nanoleaf Shapes

• How Do I Reset My Nanoleaf Canvas?
• How do I use Touch and Touch Gestures with My Nanoleaf Canvas?
• What do the LEDs on the Canvas Control Square Indicate?
• Can I use the Canvas Outside?

• How to use your Nanoleaf Remote with Shapes and Elements
• Pairing Your Remote to the Shapes
• Pairing Your Remote to Nanoleaf Canvas
• Pairing Your Remote to Nanoleaf Light Panels Using the Rhythm Module

• Light Panels Technical Specs
• My Light Panels are Showing Up as Unreachable or Not Connected
• How do I reset my Light Panels?
• Requirements for setting up the Nanoleaf Light Panels

• I can’t see my hub in the Nanoleaf App during first time setup.
• How do I reset the Hub settings?
• How do I sync between iOS devices on the same iCloud account?
• My hub's discovery button isn't working.

• Can I use the Nanoleaf One in a fully enclosed fixture?
• Is the Nanoleaf One dimmable?
• Does the Nanoleaf One work in 120AC and 200-240AC?

• How do I set up schedules in the Nanoleaf App?
• Adding another set of Nanoleaf Light Panels in your iOS App
• I’ve changed my phone/tablet, how do I setup my Light Panels?
• Adding New Users (iOS)

• Controlling Multiple Devices (Android)
• What are Scenes?
• Scheduling Your Light Panels (Android)
• My firmware is not updating on my Light Panel controller (Android)

• Screen Mirroring (Other Features)
• My Nanoleaf don't show up on the Desktop App (WINDOWS)
• My Nanoleaf don't show up on the Desktop App (For Mac)
• PAIRING WITH DESKTOP

• Creating your Nanoleaf Cloud Account
• Managing your Nanoleaf Cloud Account

• How to setup your Nanoleaf device with Amazon Alexa
• What commands can I use to control my Light Panels with Amazon Alexa?
• Having problems controlling your panels with Alexa?

• How to Setup Google Assistant
• What commands can I use to control my Nanoleaf products with Google?
• Having trouble controlling your Light Panels with Google Home/Assistant?

• How to setup your Light Panels with IFTTT
• Having trouble controlling your Light Panels with IFTTT?

• How to setup Auto Brightness
• How to setup your Lights Panels with Razer Chroma

• I am having connectivity issues with my panels!
• What Internet WIFI does Nanoleaf support
• I’m having connectivity or pairing issues
• I lost my pairing code, where can I find it?

• How does the Nanoleaf Warranty work?

• I did not receive my order. Please help!
• I want to Return/Exchange my store bought Nanoleaf product
• How long is Shipping after I place my order?
• I did not receive my tracking information

• Can I sync Nanoleaf lights directly to my monitor or TV?
• Are Nanoleaf panels and bulbs waterproof?
• Does Nanoleaf Price Match?
• My panels fell. Can I get assistance?