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Bulbs User Manual

Welcome to Smarter Living

Congratulations on becoming an official owner of the Nanoleaf Essentials MatterEssentials Bulbs. Thank you for your support, you brighten our day like Nanoleaf brightens the world!

  • Step 1

    Download App

    Download the Nanoleaf App to get started.

  • Step 2

    Pair your Lights

    Connect to the app to access customization features.

  • Step 3

    Setup

    Create your design with the in-app Layout Assistant, then follow these setup directions

Compatibility:
Matter Apple Home
Matter
Apple Home

*Select the bulb you own: Essentials Matter Smart Bulbs or Essentials Apple Home (formerly HomeKit).

Setup Your Bulbs

Problems & Solutions

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Manage Data Sharing

All data collected and processed is handled in accordance with our privacy policy. We do not sell your personal information to third parties, and collected data is anonymised and aggregated to cohorts wherever possible. "First Party" cookies refers to data usage on this website, and generally cannot be disabled without breaking core functionality. "Third Party" cookies refers to cookies which are stored in your browser and accessible by a third party vendor. Please see the appropriate tabs for more information.

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Data Exchange With Third Parties
The below services and use cases refer to direct agreements with third-party vendors which may process data (processors) on our behalf (as a sub-processor). We take care to select vendors who have appropriate protections in place around the handling of personally-identifiable information, and describe the related interactions in plain language to the best of our ability. Links to vendor privacy policies and vendor opt-outs can be found in the "Data Vendors" section.
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    Data is Anonymised : Yes
    Data Storage Locations : France, Canada, United States, Hong Kong
    Data Usage Purposes : Technical Analysis, Marketing
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  • Google Optimize

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    Data is Anonymised : Yes
    Data Storage Locations : France, Canada, United States, Hong Kong
    Data Usage Purposes : Technical Analysis, Marketing

  • Google Ads

    We use Google Ads to promote our products and services in various countries, including the United Kingdom and the member states of the European Union. Ad products which we utilize include AdWords (text and search), Display (banner), and various formats of video advertising units on YouTube. Google Ads is a subprocessor of aggregate data collected via Google Analytics and shared with Google Ads in an anonymised manner (user-id-session is not transmitted, since it is not collected). Ad personalization signals are disabled by default for users in the EU and UK. This prevents the use of remarketing and retargeting advertisements unless a visitor has opted in for this use.

    Data is Anonymised : No
    Data Storage Locations : Canada, United States, Hong Kong
    Data Usage Purposes : Marketing
    Google's privacy policy can be found here

  • Facebook Connect

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    Data is Anonymised: No
    Data Storage Locations: United States
    Data Usage Purposes: Marketing
    Facebook's privacy policy can be found here

  • Twitter Connect

    We use Twitter Connect to record certain behavioral actions on Twitter (for example, link clicks to our website) and analyze the associated behaviors on our website with the goal of improving the experience that visitors have, and determine which content is relevant. This data is aggregated and anonymous in nature, individual user sessions are not analyzed and Nanoleaf cannot attribute this data to its own personally-identifiable data stored in user accounts for Nanoleaf services.

    Data is Anonymised: No
    Data Storage Locations: United States
    Data Usage Purposes: Marketing
    Twitter's privacy policy can be found here

  • Funnelytics

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    Data is Anonymised: Yes
    Data Storage Locations: Canada
    Data Usage Purposes: Marketing
    Funnelytics' privacy policy can be found here

  • Shopify

    We use Shopify to process purchases on our website in a PCI DSS compliant checkout environment which meets PSD2 requirements as required by law in the European Union. All payment transactions are processed in France, and are compliant with national law as well as the regulations proscribed by the European Commission. When you make a purchase on the Nanoleaf Shop, data essential to the processing and fulfillment of your purchase is shared with Shopify (the processor) and accessed by Nanoleaf as required to fulfill your order (the sub-processor). Purchase data is aggregated and processed by Nanoleaf for reporting purposes (these reports are not shared with other parties under any circumstances). Personally-identifiable information is used only to provide order fulfillment and customer service (either at your request, or proactively when we identify in advance service or logistics disruptions which may impact you). All data collected and stored on Shopify's servers is subject to the right to be forgotten, and you may request deletion of such data at any time by contacting us to initiate the request on your behalf. After a request has been initiated, Shopify will communicate with you directly solely in regards to the progress of your data deletion request. Please see the ""Data Vendors"" section for more information.

    Data is Anonymised: No
    Data Storage Locations: France, Canada, Hong Kong, Japan, Vietnam
    Data Usage Purposes: Order Processing and Fulfillment
    Please note that personally-identifiable information for EU and UK customers is stored in France, and may be sub-processed in Canada. This data is not stored in the other locations listed (rather, the data for customers in those regions is stored locally).
    To submit a right to be forgotten request, please contact Nanoleaf Support
    More information on how Shopify manages GDPR compliance and deletion requests is available here

  • Brevo

    We use Brevo to provide certain transactional and marketing-related email or SMS communications with your explicit permission (the opt-in mechanism required when signing up for a contact list on our website). At our direction, Breco facilitates the communication of commercial and non-commercial messages based on the permissions which you gave during the sign-up process. Some examples include limited-time promotions, general company news and updates, or product-specific news and updates related to devices which you have indicated that you own (or have purchased through the Nanoleaf Shop on our website). All data collected and stored on Brevo's servers is subject to the right to be forgotten, and you may request deletion of such data by contacting us. Personally-identifiable information is limited to your contact record, which only includes information which you have volunteered during the signup process (common data attributes are name, email address, country of domicile, language preference, and products owned).

    Data is Anonymised: No
    Data Storage Locations: France
    Data Usage Purposes: Marketing, Non-Marketing Communications
    To submit a right to be forgotten request, please contact Nanoleaf Support
    More information on how Brevo manages GDPR compliance is available here

  • Gorgias

    We use Gorgias to facilitate customer service, order support, and technical support interactions via LiveChat on our website, telephone (IP telephony), social media messaging, and email messaging. Personally-identifiable information is required to facilitate these interactions, which includes your email address and (optionally) your name and telephone number. Order reference numbers and device serial numbers are also commonly requested to facilitate such interactions, although these cannot be used in isolation to personally identify you. Gorgias stores your contact details and case history, which enables us to provide better (and more expedient) customer service in the future. You can request deletion of any case or your case history at any time by contacting us.

    Data is Anonymised: No
    Data Storage Locations: United States
    Data Usage Purposes: Customer Service
    To submit a right to be forgotten request, please contact Nanoleaf Support
    More information on how Gorgias manages GDPR compliance is available here

  • Pinterest

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    Data is Anonymised: No
    Data Storage Locations: United States
    Data Usage Purposes: Marketing
    Pinterest's privacy policy can be found here

  • TikTok

    We use TikTok Ads to promote our products and services in various countries.TikTok shares information with advertisers and third-party measurement companies to show how many and which users of the Platform have viewed or clicked on an advertisement. If you use the TikTok Lite version of TikTok, information is shared with advertising networks to display personalized advertisements to you on the TikTok Lite app and elsewhere online. TikTok stores and processes data in accordance with their privacy policy.

    Data is Anonymised: No
    Data Storage Locations: United States and Canada
    Data Usage Purposes: Marketing
    TikTok's privacy policy can be found here

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