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Nanoleaf Privacy Policy

Nanoleaf Ltd. and all its subsidiaries and related companies including Doodle Labs Inc. (collectively “we”) take privacy seriously. We believe the personal data you share with us should be used for the purpose of working to your benefit. Our ultimate goal when collecting any data is to improve the lives of our customers and help better the environment through technology. This policy is applicable to our website, eCommerce properties, our mobile applications, and our connected lighting products (“Smarter Series”).

Spirit of Our Privacy and Use of Data Policy

We use data to improve our products, to personalise content, and to improve the customer service and technical support that we provide to customers. Using data outside of those parameters has no application for our business, and is not of interest to us. It doesn’t matter to us whether you’re John Smith of 123 Main Street or Jane Doe of 789 Front Street. What matters to us is that we continue to get better over time and build things that people love—and that we do right by all of our customers and conduct ourselves in a fair, respectful manner.

We’re opposed to sharing personally-identifiable information with third parties unless it’s with your permission and is strictly relevant to providing you a better experience with our products or services.

Why share your data?

Sharing your personal data with us allows us to improve our products and the service that we offer to you. We may collect personally-identifiable information through the following:

  • Using our connected lighting services including our Smarter Series;
  • Using other connected home services that connect with our Smarter Series;
  • Buying products on The Nanoleaf Shop (with local service in The Americas, Canada, Europe / Middle East, and Asia-Pacific);
  • Providing you with sales support;
  • Letting you know about the latest and greatest software updates for our products;
  • Improving our website/app through usage statistics;
  • Knowing what products and services are truly important to you.

What data do we collect?

Our website collects information to help us understand our customers and create the best experience possible. This data includes things like your IP address, cookie ID, web browser, location, and pages you visit on our website. Our website uses a number of analysis services to help us identify patterns of behaviour, offer personalised content, and improve our products. We do not collect personally-identifiable information from these services; however, they may collect information that they do not share with us in accordance with their own privacy policies.

These analytical services include:

  • Google Analytics (including Remarketing)
  • Google Tag Manager
  • Google Optimize
  • DoubleClick by Google
  • Facebook Connect
  • Twitter Connect

For further information on privacy and data handling, please refer to:

When purchasing items from the Nanoleaf Shop, we collect your name, email address, payment information, billing and shipping addresses, and telephone number. We use this information solely for processing your order. If you have opted-in to receive marketing communications from us, we will send you promotional offers from time to time. You may unsubscribe at any time by clicking the unsubscribe link in the footer of any message. This prevents any promotional emails from being sent to you unless you explicitly request that we re-add you to a promotional list.

Where is your data kept?

We take reasonable precautions to protect your personal data. Personally-identifiable information provided along with any purchases made through our store is encrypted using SSL and stored with AES-256 encryption. The Nanoleaf Shop is hosted by Shopify. For more information on Shopify’s data-handling practices, please read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy). The Nanoleaf Perks loyalty program is administered by Smile.io. You may wish to refer to their Privacy Policy for further information (https://smile.io/privacy-policy).

Our Smarter Series also uses the latest in encryption technology to communicate using HomeKit and ZigBee.

Unless required by law, we will not disclose your personal information to third parties outside of the transactional needs of facilitating eCommerce orders and administering the Nanoleaf Perks program.

Parental information

While we design our products to be simple enough for use by all family members, we do not specifically target our products toward children under the age of 13. We do not intend to collect personal information on minors under the age of 13 and we encourage parents and guardians to supervise how children are sharing information online.

Amazon Alexa Voice Service

Personally identifiable information may be collected and stored by Nanoleaf and Amazon when you use Amazon Alexa to operate Nanoleaf products via the Alexa Voice Service. Such information when collected will never be provided by Nanoleaf to third parties without your express written consent, except to Amazon for the purpose of operating the Alexa Voice Service, or where required by law. Using this feature means that you agree to both this policy and to the Amazon Alexa Terms of Use.

Questions? Contact us.

If you have provided us with your personal data, we will give you reasonable access to it so you can change or delete it. For further inquiry, please email us at [email protected].

Changes to this Privacy Policy

We are always looking to serve our customers better and as a result we anticipate that this policy will need to be updated as we evolve. In serving you better, we reserve the right to change this policy occasionally. We will make reasonable efforts to update you on items relevant to you.

Last updated: August, 2017.