Warranty & Returns

Limited Product Warranty

The Non-Lawyerese Version =)

Nanoleaf Light Panels and Nanoleaf Rhythm Limited Warranty

Limited Warranty:
Two year complimentary replacement of defective hardware.

Things to Know:

  • Support for the app and software is always available, warranty or not
  • The warranty applies for normal wear and tear, not complete stupidity
  • If you live somewhere remote, you might split the shipping costs with us =)
  • Damage to paint is not covered under the warranty, exercise extreme care
  • Warranty = void for second-hand goods
  • Save your receipt if you didn’t purchase from the Nanoleaf Shop
  • Replacement parts are available for sale for out of warranty goods
  • If you want to return something for a full refund, it has to be unopened.

If something comes up that you’re unsure about or might fall in a grey area, just ask… nicely =). We started Nanoleaf to build great products that people love, and we do our best to ensure that our customers have a great experience when interacting with our products and our team.

The Lawyerese Version 😐

Nanoleaf Light Panels and Nanoleaf Rhythm Limited Warranty

Limited Warranty:
Two year complimentary replacement of defective hardware.
The warranty period is based on product operation of 6 hours a day / 7 days a week. If a Product fails to operate in accordance with this limited Warranty, Nanoleaf will, at its discretion, replace the Product with the same or a functionally equivalent Product or grant purchaser a credit for a future Product purchase. Nanoleaf may also request that the product be returned for examination and mitigation of future similar defects.

For avoidance of doubt, “to replace the Product” does not include any removal or reinstallation costs or expenses, including without limitation labour costs or expenses, shipping costs to return defective Products or any damages that may occur during the return of the Product.

This limited Warranty is subject to the following additional conditions:

  1. The Products have been installed and operated in accordance with the manufacturer’s instructions and precautions.
  2. The Products have not been subject to accident, neglect, abuse, misuse or acts of God.
  3. The Product has been purchased directly from an authorized Nanoleaf distributor/dealer/store or direct from the Nanoleaf Shop.
  4. Proof of purchase must be provided to Nanoleaf in the form of a receipt for sale of goods.

The warranty and remedy set forth herein do not apply to Products, parts, advice, assistance or service which Nanoleaf furnishes to purchaser as a business courtesy. The warranty is not applicable to any Product which is used in violation of any applicable standard, code or instructions for use, including those contained in the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American Standards Institute (ANSI), in Canada, the Canadian Standards Association (CSA), in Australia, Standards Association of Australia (SAA), In European Economic Area EEA, European Conformity (CE).

THE FOREGOING WARRANTY IS EXCLUSIVE, AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. THE LIABILITY OF NANOLEAF SHALL BE LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT WILL NANOLEAF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL, WHETHER OR NOT NANOLEAF HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is posted to your account.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please open a support ticket.