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EXPO Display Case User Manual

Soluciones comunes

Pregunta manual

“The buttons on my control box are not responding! Some of my display cases are not lighting up properly.”

This usually means that some components of your EXPO case may not be installed tightly enough, or that one or more of your linkers were damaged during the assembly process.

To troubleshoot, first remove the controller box from your setup, and then use your fingers to push the LED module (back panel with the transparent window) firmly against the rest of the box frame.

If this does not work, inspect the linkers surrounding the display cases that do not light up. If you find that one of them broke during setup and have used up all the spare linkers provided, you can purchase additional ones here.

Pregunta manual

“I can’t seem to pair with the Nanoleaf App.”

When pairing, make sure you have Bluetooth turned ON, and that you are on a 2.4gHZ Wi-Fi network.

Unplug your EXPO Display Case, and then plug it back in to power it back on. Wait at least 30 seconds to ensure it boots up properly before you attempt the pairing process again.

If the power button on the display is not illuminated, perform a soft reset by simultaneously holding the power button and the “–” button for 15 seconds and then wait for 30s for the power button to light up.

Once the power button is lit up, you can initiate the pairing process in the Nanoleaf mobile app again.

Pregunta manual

“My Display Cases are paired but unreachable.”

Intenta conectar tu wifi

En tu teléfono, apaga el wifi y vuelve a encenderlo.

Intenta apagar y encender el controlador

Desenchufa el controlador de la corriente y luego vuelve a enchufarlo.

Intenta pagar y encender el enrutador

Desenchufa el enrutador de la corriente y luego vuelve a enchufarlo.

Pregunta manual

“I am not able to pair my Display Case.”

Verifica la configuración de tu enrutador
  • En tu teléfono, apaga el wifi y vuelve a encenderlo.
  • Asegúrate de que la multidifusión, IGMP, UPnP (si está disponible) estén habilitados en la configuración de tu enrutador.
Pregunta manual

“I don’t see my Display Case in the App for setup.”

Resolución de problemas de wifi

Conecta tu fuente de alimentación a la corriente. El botón de encendido del controlador se iluminará después de 1 minuto.

If the Status LEDs above your controller buttons are Solid White, this means your EXPO Case is ready to connect to your network.

  • Asegúrate de que la conexión wifi de tu dispositivo móvil esté encendida.
  • Move your mobile device closer to your display cases.
  • Apaga el wifi en tu dispositivo móvil y luego enciéndelo.

If the Status LEDs above your controller buttons are Flashing, means Your Wi-Fi is configured, but your EXPO Case cannot connect to the target network.

  • Try to Power Cycle your Display Case (unplug your PSU from power, then plug it back in).
  • If your EXPO Case is paired on the Nanoleaf App, delete the device and re-pair them with the Standard Pairing Process.

If the Status LEDs above your controller buttons are Unlit, means Your Wi-Fi is configured and connected to your router.

  • Asegúrate de que tu dispositivo móvil esté en la misma red.
  • Apaga el wifi en tu dispositivo móvil y luego enciéndelo.
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