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Voluntary Shapes Controller
Replacement Program

Before May 2021, a limited batch of Shapes Controllers manufactured were discovered to have a small likelihood of Controller failure due to the power regulation design. This can cause the Controllers to stop working if they perform a certain number of power cycle resets.

There are no safety risks associated and the chances are low your Controller will ever be affected. We always aim to give our customers an extraordinary lighting experience, so we will not let that be interrupted by suboptimal hardware.

Enter your Controller's serial number to find out if you are eligible to participate in this program. If you are qualified, we will ship you a free replacement Controller.

*shipping is covered by Nanoleaf

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Serial Number:
Your Controller does not require a replacement, you're good to go!
Your Controller is qualified for a free replacement, please fill out the form below.
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You can find the Product Serial Number at the back side of the controller.
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Awesome! You're all done. You will receive an email notification within 3 business days when your Controller is shipped and on its way to you.

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Hello, Traveller! Hallo Reisender! Bonjour voyageur ! Halo, Wisatawan! Ciao, Viaggiatore! ようこそ、旅行者の皆様。 안녕하세요, 여행자 여러분들! สวัสดีนักเดินทาง! Xin chào, khách du lịch! 您好,喜愛旅行的各位!

We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุด Chúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項,並取得當地價格與最快的交付。

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Te damos la bienvenida al chat de Nanoleaf

¡Te damos la bienvenida! Nuestro equipo está disponible para responder a través del chat en vivo en cualquier momento (las 24 horas, los 7 días de la semana). Normalmente, responderemos tus preguntas en menos de 5 minutos. Mientras tanto, puedes revisar nuestra sección de Ayuda para ver respuestas a preguntas frecuentes y soluciones sencillas.

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