我們辨識了一批在完成一定次數的電源循環重設後可能停止工作的控制器/處理器。 如您的控制器/處理器屬於這批有問題的產品，我們將免費為您寄出更換控制器/處理器。
不存在與此相關的安全風險，且您的控制器/處理器受影響的可能性極低。
我們始終致力於為客戶提供非凡的照明體驗；這項自選計劃的實施是為了讓我們可以不間斷地達成目標！
輸入您的控制器/處理器序列編號，了解您是否合資格參與這一計劃。 如您合資格，我們將為您寄出合資格之免費更換控制器/處理器。
*貨品由 Nanoleaf 付運
深入了解
All data collected and processed is handled in accordance with our privacy policy. We do not sell your personal information to third parties, and collected data is anonymised and aggregated to cohorts wherever possible. "First Party" cookies refers to data usage on this website, and generally cannot be disabled without breaking core functionality. "Third Party" cookies refers to cookies which are stored in your browser and accessible by a third party vendor. Please see the appropriate tabs for more information.
我們使用您的 IP 地址以識別您連線的國家或地區，並為您建議與您所處地點最為相關之地區（顯示適用於當地的產品資訊、可供購買數量，以及貨幣）。 數據處理是在用戶端（您的瀏覽工具）展開，而您的地點首選項被儲存在您的瀏覽工具的 cookie 中。 使用這一服務確定您的位置，僅精確至國家一級，且不會被送至我們的伺服器作儲存或進一步分析。
我們使用您的瀏覽工具用戶代理提供的首選語言設定，以此為您建議您的語言可用的內容。 數據處理是在用戶端（您的瀏覽工具）展開，而您的語言首選項被儲存在您的瀏覽工具的某一cookie。 此項資訊不會被送至我們的伺服器作儲存或進一步分析。
在使用合資格 Nanoleaf 帳戶登入時，我們將會產生一個散列且匿名化的口令牌，並將其保存在您的瀏覽工具。 這讓您用於與我們的產品及服務的相互聯動的各項帳戶的單點登入變得更為有利（Nanoleaf 商店、Nanoleaf 售後服務、Nanoleaf 應用程式，及/或 Nanoleaf 雲端）。 這一口令牌的確在您登入我們的網站之時與第三方服務有相互聯動，然而，其設計為，如不存取其他額外數據，則無法用於識別您的身份（特別是，包含您的 Nanoleaf 用戶帳戶登記資訊的數據庫）。 如要了解這些相互聯動之詳情，請參閱「第三方」及「數據供應商」章節。
We use Google Analytics to analyse aggregate behaviour on our website, with the goal of using these aggregated data sets to improve user experience, website performance, and relevance of the content that we publish. We do not use the user-id-session collection function, and do not analyse individual user sessions using Google Analytics. We do create remarketing lists with Google Analytics, which at aggregate are used to improve the relevance of paid advertising for users who have not opted out of data collection with Google (please see the "Data Vendors" tab for opt-out instructions). These lists cannot be used by Nanoleaf to personally identify you. On the European locales of our website, IP addresses are anonymised by local servers before data is processed by Google Analytics. Please note that anonymised data may be sent to these third countries : United States, Canada, Hong Kong.
數據為匿名： 是
數據儲存位置： 法國、加拿大、美國、香港
數據用途： 技術分析、市場推廣
要停用 Google Analytics 的數據收集處理功能，您可在此處安裝退出使用之工具
We use Google Optimise to analyse aggregate visitor preferences and help determine whether the content which we publish on our website is useful for visitors. This includes "A/B" and "Multivariant" tests of content and website design/layout. The information collected through this analysis is of an aggregate, anonymous nature (user-id-session is not collected).
數據為匿名： 是
數據儲存位置： 法國、加拿大、美國、香港
數據用途： 技術分析、市場推廣
We use Google Ads to promote our products and services in various countries, including the United Kingdom and the member states of the European Union. Ad products which we utilise include AdWords (text and search), Display (banner), and various formats of video advertising units on YouTube. Google Ads is a subprocessor of aggregate data collected via Google Analytics and shared with Google Ads in an anonymised manner (user-id-session is not transmitted, since it is not collected). Ad personalization signals are disabled by default for users in the EU and UK. This prevents the use of remarketing and retargeting advertisements unless a visitor has opted in for this use.
數據為匿名： 否
您的數據儲存位置： 加拿大、美國、香港
數據用途： 市場推廣
Google 之私隱政策請參閱此處
We use Facebook Connect to record behavioural activity related to sales, and to improve the relevance of marketing and advertising to "look-alike cohorts". In practice, this means that an anomymous Facebook user-id is generated after the completion of a sale and sent to Facebook to attribute against a set of user data in their posession. At aggregate, this data is used to improve the targeting of advertising to visitors on Facebook, Instagram, and other properties owned by Meta (primarily by identifying "like" users on these platforms who may find the advertisements relevant).
數據為匿名： 否
數據儲存位置： 美國
數據用途： 市場推廣
Facebook 之私隱政策請參閱此處
We use Twitter Connect to record certain behavioural actions on Twitter (for example, link clicks to our website) and analyse the associated behaviours on our website with the goal of improving the experience that visitors have, and determine which content is relevant. This data is aggregated and anonymous in nature, individual user sessions are not analysed and Nanoleaf cannot attribute this data to its own personally-identifiable data stored in user accounts for Nanoleaf services.
數據為匿名： 否
數據儲存位置： 美國
數據用途： 市場推廣
Twitter 之私隱政策請參閱此處
We use Funnelytics to determine the success of marketing campaigns in aggregate, on narrowly-defined sets of website landing pages and purchase checkouts. This data is aggregated and anonymous in nature, and cannot be used by Nanoleaf to personally identify a visitor to our website.
數據為匿名： 是
數據儲存位置： 加拿大
數據用途： 市場推廣
Funnelytics 之私隱政策請參閱此處
We use Shopify to process purchases on our website in a PCI DSS compliant checkout environment which meets PSD2 requirements as required by law in the European Union. All payment transactions are processed in France, and are compliant with national law as well as the regulations proscribed by the European Commission. When you make a purchase on the Nanoleaf Shop, data essential to the processing and fulfilment of your purchase is shared with Shopify (the processor) and accessed by Nanoleaf as required to fulfil your order (the sub-processor). Purchase data is aggregated and processed by Nanoleaf for reporting purposes (these reports are not shared with other parties under any circumstances). Personally-identifiable information is used only to provide order fulfilment and customer service (either at your request, or proactively when we identify in advance service or logistics disruptions which may impact you). All data collected and stored on Shopify's servers is subject to the right to be forgotten, and you may request deletion of such data at any time by contacting us to initiate the request on your behalf. After a request has been initiated, Shopify will communicate with you directly solely in regards to the progress of your data deletion request. Please see the ""Data Vendors"" section for more information.
Data is Anonymised: No
Data Storage Locations: France, Canada, Hong Kong, Japan, Vietnam
Data Usage Purposes: Order Processing and Fulfilment
Please note that personally-identifiable information for EU and UK customers is stored in France, and may be sub-processed in Canada. This data is not stored in the other locations listed (rather, the data for customers in those regions is stored locally).
To submit a right to be forgotten request, please contact Nanoleaf Support
More information on how Shopify manages GDPR compliance and deletion requests is available here
We use Brevo to provide certain transactional and marketing-related email or SMS communications with your explicit permission (the opt-in mechanism required when signing up for a contact list on our website). At our direction, Breco facilitates the communication of commercial and non-commercial messages based on the permissions which you gave during the sign-up process. Some examples include limited-time promotions, general company news and updates, or product-specific news and updates related to devices which you have indicated that you own (or have purchased through the Nanoleaf Shop on our website). All data collected and stored on Brevo's servers is subject to the right to be forgotten, and you may request deletion of such data by contacting us. Personally-identifiable information is limited to your contact record, which only includes information which you have volunteered during the signup process (common data attributes are name, email address, country of domicile, language preference, and products owned).
Data is Anonymised: No
Data Storage Locations: France
Data Usage Purposes: Marketing, Non-Marketing Communications
To submit a right to be forgotten request, please contact Nanoleaf Support
More information on how Brevo manages GDPR compliance is available here
We use Gorgias to facilitate customer service, order support, and technical support interactions via LiveChat on our website, telephone (IP telephony), social media messaging, and email messaging. Personally-identifiable information is required to facilitate these interactions, which includes your email address and (optionally) your name and telephone number. Order reference numbers and device serial numbers are also commonly requested to facilitate such interactions, although these cannot be used in isolation to personally identify you. Gorgias stores your contact details and case history, which enables us to provide better (and more expedient) customer service in the future. You can request deletion of any case or your case history at any time by contacting us.
數據為匿名： 否
數據儲存位置： 美國
數據用途： 客戶服務
要提交遺忘權利之申請，請聯絡 Nanoleaf 支援
關於 Gorgias 管理 GDPR 合規及刪除申請的詳細資訊，請參閱此處
We use Pinterest Ads to measure, report on and improve the performance of ads on Pinterest, or to figure out what kinds of ads to show customers on or off of Pinterest. This includes information about your visits to our site or purchases you made from us, or information about your interests from a third-party service, which we might use to help show you ads. You can control how we use this information to personalise your experience and the ads you see on Pinterest in your Privacy and Data Settings.
Data is Anonymised: No
Data Storage Locations: United States
Data Usage Purposes: Marketing
Pinterest's privacy policy can be found here
We use TikTok Ads to promote our products and services in various countries.TikTok shares information with advertisers and third-party measurement companies to show how many and which users of the Platform have viewed or clicked on an advertisement. If you use the TikTok Lite version of TikTok, information is shared with advertising networks to display personalised advertisements to you on the TikTok Lite app and elsewhere online. TikTok stores and processes data in accordance with their privacy policy.
Data is Anonymised: No
Data Storage Locations: United States and Canada
Data Usage Purposes: Marketing
TikTok's privacy policy can be found here
We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุด Chúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項，並取得當地價格與最快的交付。
尋求支援歡迎！我們的團隊全天候在線，通常會在 5 分鐘內回覆即時訊息。您亦可以前往我們的服務台，查看常見問題的解答和簡單的修復操作！
