Shipping & Orders Policy

Introduction

This Shipping & Orders Policy explains how Nanoleaf processes, fulfills, and delivers orders placed through our online store, including information about payments, shipping, delivery, and related order services.

Shipping rates, processing times, delivery estimates, duties, taxes, and available services may vary by destination. Where applicable, shipping options, estimated delivery timeframes, and applicable charges will be displayed during checkout before you complete your purchase.

1.0 Shipping Rates

Shipping rates and free shipping eligibility vary by region and may depend on your order value, shipping destination, product type, or package weight.

Where available, free shipping or flat-rate shipping is applied automatically during checkout. Promotional shipping offers may also be available in select regions or during limited-time events.

Additional shipping charges may apply for:

• Oversized or heavy products
• Remote or non-standard delivery locations
• Orders fulfilled from an alternate warehouse
• Expedited shipping services

All applicable shipping charges will be displayed before your order is confirmed.

Where expedited shipping services are available, they will be displayed as shipping options during checkout. Additional charges may apply based on the selected service.

Region	Shipping Rate
Australia	Free shipping on orders over A$200. Orders below this threshold are charged a weight-based shipping rate at checkout.
Canada	Free shipping on orders over CAD $90.
Europe	Free shipping on eligible orders over EUR €100 to most European Union destinations.* *Exclusions may apply to select destinations
United Kingdom	Free shipping on orders over GBP £100.
United States	USD $9.99 Flat Rate Shipping to the contiguous United States. USD $19.99 Flat Rate Shipping to Alaska, Hawaii, and U.S. Territories.
Rest of the World	Shipping rates are calculated based on destination and/or order weight and displayed during checkout.
Warranty	For out of warranty orders, shipping rates are calculated based on destination and/or order weight and displayed in the draft order sent by the team.

2.0 Order Processing

2.1 Payment & Transactions

Payment Processing

Orders are processed once payment has been successfully authorized. If payment authorization cannot be completed, your order may be delayed or cancelled.

Currency & Transactions

Orders are processed in the currency displayed during checkout by the applicable Nanoleaf entity for your region.

Nanoleaf does not charge foreign exchange fees. However, your bank or payment provider may apply currency conversion or international transaction fees. Any such fees are the responsibility of the customer.

Region	Currency
Australia	Australian Dollars (AUD)
Canada	Canadian Dollars (CAD)
Europe	Euros (EUR)
United Kingdom	British Pounds (GBP)
United States	United States Dollars (USD)
Rest of the World (including Warranty)	Currency selected during checkout

2.2 Promotions & Discounts

Promotional offers, discounts, coupons, and free shipping promotions may be available from time to time and are subject to their individual terms and conditions.

Unless otherwise stated:

• Only one discount code or promotional offer may be applied per order.
• Discount codes cannot be combined with other promotional offers.
• Promotional offers are available while supplies last and may be modified or discontinued without notice.
• Certain products may be excluded from promotions.
• Some promotional events may not permit the use of additional discount codes.
• Single-use discount codes may only be redeemed once and cannot be combined with other promotional offers.

2.3 Order Fulfillment

Most in-stock orders are processed and prepared for shipment within one business day, although processing times may vary depending on your region, order volume, product availability, and warehouse operations.

Orders placed outside regional processing cut-off times, on weekends, or during public holidays will begin processing on the next available business day.

During product launches, promotional events, or peak holiday periods, processing times may be longer than usual.

Region	Typical Processing Time
Australia	Next business day
Canada	Next business day
Europe	Within 1 business day
United Kingdom	Within 1 business day
United States	Same business day
Rest of the World (including Warranty)	Within 1–2 business days

Regional Processing Notes

Australia: Orders placed before 2:00 PM Sydney Time ship the next business day. Orders placed after the cut-off, on weekends, or on New South Wales public holidays may require an additional business day for processing.

United States: Orders placed before 3:00 PM ET ship the same business day. Orders placed after the cut-off, on weekends, or on public holidays ship the following business day.

Primary Fulfillment Locations

Orders are fulfilled from regional distribution centers based on product availability, inventory levels, and your shipping destination.

Region	Primary Fulfillment Location
Australia	New South Wales
Canada	British Colombia and Ontario
Europe	Cookstown, Northern Ireland
United Kingdom	Cookstown, Northern Ireland
United States	Kansas and Nevada
Rest of the World (Including Warranty)	Hong Kong

3.0 Estimated Delivery Times

Delivery estimates begin once your order has shipped and are provided by the shipping carrier.

Delivery times are estimates only and may be affected by weather, customs processing, carrier delays, or peak shipping periods.

4.0 Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

You can track your order by:

• Selecting the Track Order link in your shipping confirmation email
• Signing in to your Nanoleaf account to view your order status
• Visiting the Track Order page or via Help

Please allow up to 24 hours after your order has shipped for tracking information to become available. If your tracking information has not updated after 48 hours, please contact Nanoleaf Support for assistance.

5.0 Pre-Orders & Backorders

Pre-order and backordered products are shipped once inventory becomes available.

Estimated shipping dates are provided for guidance only and may change due to manufacturing schedules, shipping logistics, customs processing, or other operational factors. If delivery estimates change, we will make reasonable efforts to notify affected customers.

If your order contains both in-stock and pre-order or backordered items, your order may be shipped together or in separate shipments, depending on product availability, fulfillment location, and the shipping option selected during checkout.

Payment for pre-order and backordered items may be collected at the time your order is placed, unless otherwise specified during checkout.

6.0 Order Changes & Cancellations

We begin processing orders as quickly as possible to ensure timely fulfillment and delivery.

If you need to modify or cancel your order, please contact Nanoleaf Support as soon as possible. While we will make reasonable efforts to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

Depending on the status of your order, we may be unable to:

• Cancel your order
• Change the shipping address
• Modify the products or quantities ordered
• Change the shipping method

If your order has already shipped, you may be able to return eligible products in accordance with our Return & Exchanges Policy.

7.0 Signature Requirements

For select regions or high-value orders, a signature may be required upon delivery to help ensure your order is delivered securely.

Where supported by the shipping carrier, you may be able to:

• Authorize a signature release
• Request that your package be held at a local pickup location
• Redirect your shipment using the carrier's delivery management services

Optional shipping protection may also be available during checkout in eligible regions.

Regional Requirements