Returns, Exchanges & Refunds Policy

Introduction

This Returns, Exchanges & Refunds Policy explains how eligible products purchased directly from the Nanoleaf Shop may be returned, exchanged, or refunded.

This policy does not cover warranty claims for defective products covered under Nanoleaf's Limited Warranty. For warranty eligibility, coverage, and replacement procedures, please refer to the Limited Warranty page.

Eligibility, return shipping arrangements, applicable fees, and consumer rights may vary depending on your shipping destination and applicable local laws. Where required by law, this policy does not limit or replace your statutory consumer rights.

1.0 Returns

1.1 Return Eligibility

Customers may return eligible item(s), except for products identified as Final Sale or otherwise excluded under this policy, within 30 days of delivery for a refund, provided the item(s):

• Were purchased directly from the Nanoleaf Shop.
• Are in unused condition (not necessarily unopened).
• Include all original components, accessories, and packaging where reasonably possible.
• Comply with the requirements outlined in this policy.

Returns include customer-initiated returns as well as orders returned to Nanoleaf due to refused or missed deliveries.

1.2 How to Return an Item

To initiate a return:

1. Submit a Return Request through the Nanoleaf Return Request Form within 30 days of delivery.
2. Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.
3. Returned products must be shipped within the timeframe specified in your RMA instructions.

Returns received without an approved RMA may be refused or delayed.

2.0 Return Shipping

2.1 Return Shipping Costs

Return shipping arrangements vary by destination.

Shipping Destination	Return Shipping
United States	Prepaid return label provided
Canada	Prepaid return label provided
European Union	Prepaid return label provided
United Kingdom	Prepaid return label provided
Australia (orders fulfilled within Australia)	Prepaid return label provided
Other destinations	Customer is responsible for return shipping costs and must provide tracking information

Where customers are responsible for return shipping, products must be returned using a trackable shipping service.

2.2 Return Fees

A return fee equal to 10% of the purchase price applies to eligible returns to help cover reverse logistics and handling costs.

Oversized or heavy products (over 15 lbs / 6.8 kg) may incur additional return surcharges, which will be communicated during the return authorization process.

The following returns are exempt from return fees:

• Products returned because of Nanoleaf's error.
• Products confirmed to be defective.
• Products below the oversized weight threshold.

3.0 Refunds

3.1 Refund Eligibility

Once returned products have been received and inspected, eligible refunds will be issued to the original payment method whenever possible.

The following are generally non-refundable, unless otherwise required by applicable law:

• Original shipping charges.
• Optional shipping protection or insurance.
• Return shipping costs paid by the customer.

If a return is received after the applicable return period or shows signs of use, Nanoleaf may, at its discretion, issue store credit instead of a refund.

Refunds are available only for products purchased directly from the Nanoleaf Shop. Products purchased through third-party retailers must be returned in accordance with the retailer's return policy.

3.2 Refund Processing

Refunds are processed after returned products have been received and verified by our returns team.

For Bundle purchases, refunds will be processed only after all items included in the Bundle have been received and inspected.

After a refund has been processed, financial institutions may require 3–10 business days to post the credit to your account.

If you have not received your refund after this period, please first contact your payment provider before contacting Nanoleaf Support.

4.0 Exchanges

Exchanges are generally available only for products confirmed to be defective or otherwise eligible under Nanoleaf's Limited Warranty.

Where applicable, Nanoleaf may replace only the affected component rather than the entire product or Bundle.

To request an exchange, please submit an exchange request through this form.

5.0 Bundles

Products purchased as Build-Your-Own Bundles, preset bundles, curated bundles, or other bundled offerings are considered a single bundled purchase.

Unless otherwise required by applicable law:

• Individual components cannot be returned separately.
• Partial refunds are not available.
• Entire Bundles must be returned together to qualify for a refund.

Where only one component of a Bundle is confirmed to be defective, Nanoleaf may replace that individual component without requiring return of the entire Bundle.

6.0 Exceptions

The following items are not eligible for return unless otherwise required by applicable law:

• Final Sale products.
• Clearance or discontinued products.
• End-of-Life products.
• Products purchased through third-party retailers.
• Products returned without authorization.
• Products that do not meet the eligibility requirements described in this policy.

Nothing in this policy limits your statutory rights where products are defective, damaged upon arrival, incorrect, or otherwise fail to conform to applicable consumer protection laws.