A local network API designed to extend your product experience. Integrate your setup with third party devices and services and enable more granular control of the hardware.
Congratulations on becoming an official owner of the Nanoleaf Shapes. Remember, you can grow your setup with Expansion Packs to unleash your creativity to the fullest. Thank you for your support, you brighten our day like Nanoleaf brightens the world!
Slow down tiger! Before you mount your panels onto the wall, plug it in to a power source and try it out on a table or floor. Make sure your design fits into your space by measuring the width and height of your intended setup. For the best placement of your panels, please refer to Placement Recommendations. You can also use the tools below to help plan out your design!
Explore different panel layouts with the Layout Assistant and preview them in your room using the AR feature. Download the Nanoleaf App and open the Layout Assistant to get started.
Flex Linkers
Extend the possibilities of your Nanoleaf Shapes even further! Bend around corners, mount the panels to angled surfaces, maybe even create something a little radical. Each linker bends 360 degrees, available on the Nanoleaf Shop.
Design Inspiration
Get inspired by the Nanoleaf community, check out our Social Media channels to see what other Nanoleaf owners are creating or explore the Nanoleaf Inspirations.
Show Off Your Design!
Remember to share your designs with us on social media by tagging @nanoleaf and #nanoleaf. Follow us to stay updated on upcoming giveaways, special promotions, and product updates.
The Nanoleaf Shapes should only be installed indoors and on a flat surface that can support the weight of the panels. Clean your surface to be free of dust, moisture and oil (1.1). The included Mounting Tape is NOT recommended for textured, popcorn, and porous surfaces (ie. wallpaper or brick walls) or for use on ceilings of any texture. (1.2).
2
Preparing Your First Panel
Designate a panel from your setup as the starting panel. Attach all needed linkers before you attach any panel to the wall.
3
Connecting the Controller & PSU
Connect your Controller and PSU into available linker slots of the first panel. Plug the other end of the PSU into a power source to ensure that your setup is on and properly connected as you continue to connect your panels together.
note: Each standard 42W PSU supports up to 21 hexagons (2W per panel), 28 triangles, or 78 mini triangles. Each Controller supports up to 500 of any shape. The Controller and PSU can be connected to any panel.
4
Mounting Your Panels
Remove the protective liner from the tape and position your panel into place. Mount your panel by applying strong pressure to the centre (this should be where the Mounting Plate is on the reverse side). Make sure to rub your fist in a circular motion for 30 seconds to avoid any falling panels.
note: Make sure to leave end of the tape sticking out. This will allow you to safely remove them later from the wall.
5
Completing Your Setup
Attach all needed linkers before you mount the next panel to the wall. Continue to link each panel together and ensure that each panel lights up. Make sure the linkers are fully snapped onto the linker slot, the panels should be aligned edge to edge.
*
Mounting panels on the ceiling or angled surfaces.
If you want to mount panels on the ceiling or other angled surfaces, we recommend using screws instead of tape to make sure your installation is securely attached.
1. Mark up where your anchors will go. Position a Mounting Plate in place and mark up the 2 holes with a pencil.
2. Instal anchors (may need to drill a pilot hole).
3. Fasten Mounting Plate to anchors with screws.
4. Once secured, attach the panel to the Mounting Plate.
*
Need to Dismount Your Shapes?
Gently snap off the panel from the wall. The Mounting Plate will remain on the wall. With one hand on the Mounting Plate, use your other hand to pull the end of tape along the wall. Do not pull perpendicularly or at any other angle, otherwise you may damage your wall.
The Nanoleaf Shapes should only be installed indoors and on a flat surface that can support the weight of the panels. Clean your surface to be free of dust, moisture and oil (1.1). The included Mounting Tape is NOT recommended for textured, popcorn, and porous surfaces (ie. wallpaper or brick walls) or for use on ceilings of any texture. (1.2).
2
Preparing Your First Panel
Designate a panel from your setup as the starting panel. Attach all needed linkers before you attach any panel to the wall.
3
Connecting the Controller & PSU
Connect your Controller and PSU into available linker slots of the first panel. Plug the other end of the PSU into a power source to ensure that your setup is on and properly connected as you continue to connect your panels together.
note: Each standard 42W PSU supports up to 21 hexagons (2W per panel), 28 triangles, or 78 mini triangles. Each Controller supports up to 500 of any shape. The Controller and PSU can be connected to any panel.
4
Mounting Your Panels
With a piece of tape, attach one adhesive side to the Mounting Plate at the back of the panel. Make sure to place it between the two holes on the plate, DO NOT cover them (4.1). Repeat the same process so that there are 2 pieces of tape on each plate (4.2). To mount, position your panel on your surface and use your fist to apply strong pressure to the centre while rubbing in a circular motion for 30s (4.3.)
note: Make sure to leave end of the tape sticking out. This will allow you to safely remove them later from the wall.
5
Completing Your Setup
Attach all needed linkers before you mount the next panel to the wall. Continue to link each panel together and ensure that each panel lights up. Make sure the linkers are fully snapped onto the linker slot, the panels should be aligned edge to edge.
*
Need to Dismount Your Shapes?
Gently snap off the panel from the wall. The Mounting Plate will remain on the wall. With one hand on the Mounting Plate, use your other hand to pull the end of tape along the wall. Do not pull perpendicularly or at any other angle, otherwise you may damage your wall.
note: Need more Mounting Tape? Available for purchase Q3 2020.
1
Preparing Your Surface
The Nanoleaf Shapes should only be installed indoors and on a flat surface that can support the weight of the panels. Clean your surface to be free of dust, moisture and oil (1.1). The included Mounting Tape is NOT recommended for textured, popcorn, and porous surfaces (ie. wallpaper or brick walls) or for use on ceilings of any texture. (1.2).
2
Preparing Your First Panel
Designate a panel from your setup as the starting panel. Attach all needed linkers before you attach any panel to the wall.
3
Connecting the Controller & PSU
Connect your Controller and PSU into available linker slots of the first panel. Plug the other end of the PSU into a power source to ensure that your setup is on and properly connected as you continue to connect your panels together.
note: Each standard 42W PSU supports up to 21 hexagons (2W per panel), 28 triangles, or 78 mini triangles. Each Controller supports up to 500 of any shape. The Controller and PSU can be connected to any panel.
4
Mounting Your Panels
With a piece of tape, attach one adhesive side to the Mounting Plate at the back of the panel. Make sure to place it between the two holes on the plate, DO NOT cover them (4.1). Repeat the same process so that there are 2 pieces of tape on each plate (4.2). To mount, position your panel on your surface and use your fist to apply strong pressure to the centre while rubbing in a circular motion for 30s (4.3.)
note: Make sure to leave end of the tape sticking out. This will allow you to safely remove them later from the wall.
5
Completing Your Setup
Attach all needed linkers before you mount the next panel to the wall. Continue to link each panel together and ensure that each panel lights up. Make sure the linkers are fully snapped onto the linker slot, the panels should be aligned edge to edge.
*
Need to Dismount Your Shapes?
Gently snap off the panel from the wall. The Mounting Plate will remain on the wall. With one hand on the Mounting Plate, use your other hand to pull the end of tape along the wall. Do not pull perpendicularly or at any other angle, otherwise you may damage your wall.
note: Need more Mounting Tape? Purchase from the Nanoleaf Shop.
Add to Your Masterpiece!
Be even more creative and grow your setup with Expansion Packs.
To ensure a smooth pairing process, please make sure you have the following things ready:
Requires iOS 12+
Can be found on your Welcome Card, Controller or PSU.
5 GHz networks are not compatible with Nanoleaf products.
The controller is ready when the Status LED is solid white.
1
Download and Open the Nanoleaf App
You can find the official Nanoleaf Smarter Series App in the App Store. Make sure you have the latest version.
2
Pair Your Shapes
2.1
Select the MORE tab. · · ·
2.2
Select MY DEVICES and + to add a device.
2.3
Select SHAPES as your product and START PAIRING.
NOTE: If you have more than one set of panels connected to your network, select the magnifying glass to identify the correct setup (it will flash green).
2.4
Once identified and selected, the camera will open.
2.5
Scan your pairing code to pair.
2.6
Your Nanoleaf Shapes should now be connected and ready to go!
*
Additional Pairing Method
1. Select Don’t Have a Code or Can’t Scan?
2. Enter your 8-digit pairing code (found on the Quick Start Guide, PSU or back of the Controller).
1. After Step 2.4 in the Standard Pairing Process above, hold the top of your device over the buttons of your Controller to pair.
“How can one setup be controlled by multiple iOS users?”
This is accomplished with the Apple Home App and the Nanoleaf App.
Primary User
1.1
Open the Nanoleaf App.
1.2
Select the MORE tab. · · ·
1.3
Select USERS.
1.4
Invite the secondary user with their email address.
Secondary User
1.1
A notification will appear for you to accept.
1.2
In the Home App, select the home icon in the top left.
1.3
Select HOME SETTINGS, a list of homes will appear.
1.4
Accept the home that has been shared with you. This will give you control of the Shapes as well as any other HomeKit devices in the same home.
Pairing Your Panels Android
Standard Pairing Process for Android
To ensure a smooth pairing process, please make sure you have the following things ready:
Requires Android 5.0+
Can be found on your Quick Start Guide, Controller or PSU.
5 GHz networks are not compatible with Nanoleaf products.
The controller is ready when the Status LED is solid white.
1
Download and Open the Nanoleaf App
You can find the official Nanoleaf Smarter Series App in the Google Play Store. Make sure you have the latest version.
2
Pair Your Shapes
2.1
Ensure your location settings are enabled on your device.
2.2
Select the MORE tab · · ·
2.3
Select MY DEVICES and + to add a device.
2.4
Select SHAPES as your product and choose one of the following options to pair:
1. Scan the code in the Quick Start Guide, Controller or PSU
1. Ensure that NFC is enabled.
2. Hold the top of your device over the buttons of your Controller to pair.
1. If you have more than one set of panels connected to your network, select the magnifying glass to identify the correct setup (it will flash green).
2. Once identified, TAP TO PAIR.
3. Enter your 8-digit pairing code (found on the Quick Start Guide, PSU or Controller).
Warranty
Register your warranty and get the very best from your Nanoleaf.
The Controller is the brain of the Nanoleaf Shapes. The touch control buttons on the Controller provide convenient shortcuts to common commands. The Controller can be attached to any available linker slot in your layout.
Cycle through Default or Saved Rhythm Scenes.
The Controller comes with dozens of preloaded Scenes, use the shuffle button to cycle through them. Hold the Shuffle button to return to a previous random Scene.
Cycle through Default or Saved Colour Scenes.
Advanced Button Controls
You can also use the Controller’s touch buttons for advanced commands—most commands can be executed by holding buttons, or tapping two buttons at once. Here is a full list of shortcuts:
Hold the Shuffle button for 3s
Only the last 5 randomly loaded Scenes are available. A flash of yellow on the panels will indicate that you are at the end of your browsing history.
Hold the Next Colour Scene button for 3s
This saves the current Scene if it’s not already saved. This is most useful for saving Scenes you like when using.
Tap the Dim & Brighten buttons together once
Cycle through the following preset white light modes:
Warm White (2700K),
Reading Light (4000K),
Daylight White (5000K).
Hold the dim & brighten buttons together for 5s
If you have more than 20 panels connected to your Controller, this enables or disables Power Diagnostic Mode. This mode helps you place additional power supplies to optimise your Nanoleaf Shapes system.
Hold the Power button for 3s
This opens a 30s window to pair.
Hold the Power and Rhythm buttons for 30s
This mode allows your Controller to act as a local network hotspot without an Internet connection. With this mode active, you can use the Nanoleaf App to operate your Nanoleaf Shapes without needing a router or access point.
NOTE: During Wi-Fi Hospot Mode, your Controller will not be able to download firmware updates. Discover content from the community will also be unavailable.
Touch Actions
Touch Actions transform each light panel into a smart button, allowing for the most seamless control of your entire smart home. With as little as a single press on a panel, activate HomeKit Scenes to control any or all of your HomeKit products at once. See it in action here.
Touch Gestures
Touch Gestures can be used to change brightness, Scenes or turning your Shapes on and off.
The Nanoleaf App
Turn your lighting on and off, control brightness, group lights by home and by room, create and use Scenes, and much more.
Choose an existing Scene or create your own (Static, Dynamic, Rhythm, Group, Layered). You can also use the Paint Tool to colour panels individually.
Find helpful information including tutorials, new device features, etc.
Find and download new Scenes created by the Nanoleaf community.
Automate your Scenes to turn on or off.
Nanoleaf Desktop App
With the Nanoleaf Desktop App, you can control your Panels from a web browser on your computer. Create and download new Scenes and set Schedules right from your computer. The Desktop App was designed to simplify the management of larger installations and offer control of many different layouts at once.
You can easily control your Panels by voice in a few different ways. In the Nanoleaf App, make sure to name your panels something easy to say.
“Turn [Device Name] on/off.”
“Set [Device Name] to 10% brightness.”
“Set [Device Name] to [Scene Name]”
“Brighten/dim the lights to [%].”
“Set [Device Name] to [Colour].”
“Set [Scene Name].”
“Brighten/dim the lights.”
“Turn on [Device Name or Scene Name].” “Turn on/off the lights in [Room Name].” “Turn on/off all my lights.”
“Turn off [Device Name].”
“Brighten/dim [Device Name].”
“Brighten/dim the lights in [Room Name].” “Brighten/dim all my lights.”
“Set [Device Name] to [%].”
“Set [Device Name] to [Colour].”
“Turn on [Device Name or Scene Name].” “Turn off [Device Name].”
“Brighten/dim [Device Name].”
“Set [Device Name] to [%] brightness.” “Set [Device Name] to [Colour].”
Nanoleaf Remote
The optional Nanoleaf Remote accessory is a sleek, dodecahedron-inspired Bluetooth HomeKit remote designed to enhance the smarter home experience and make controlling the Nanoleaf Panels and other HomeKit products even more convenient. Available on the Nanoleaf Shop.
Control the brightness of your Panels by rotating the remote clockwise and counterclockwise.
Save your favourite Scenes to any of the twelve sides. Face up to activate.
Nanoleaf Open API
A local network API designed to extend your experience and allow you to integrate the Panels with third party devices and services, as well as enable more granular control of the hardware.
This will reset the Wi-Fi and all saved pairing configurations. Your saved scenes will remain.
1.1
Press and hold the Power and brighten buttons together on the Controller for 15 seconds.
1.2
Let go once the Status LED starts flashing.
1.3
Wait for the Power button LED to remain on and steady.
1.4
On the Nanoleaf App, delete the previous device and re-pair it again.
2
Hard Reset
This will reset your Shapes to factory settings, deleting Wi-Fi settings, pairing information, and saved scenes. Your default scenes and settings will be restored.
NOTE: You can restore your Scenes after a Hard Reset if you are logged in to your Nanoleaf Account (see Restore Scenes procedure below).
2.1
Unplug your Shapes from the power source.
2.2
While holding the Power and brighten buttons, plug the Power Supply back into power.
2.3
Continue holding the buttons down until the button LEDs on the Controller come on.
2.4
Once the LEDs come on, quickly release the buttons. The LEDs will flash to indicate that the hard reset will now take place.
2.5
Wait about 2 minutes for a reboot. The Shapes are ready to be setup once the Power Button LED turns on and the panels begin cycling through different colours.
*
Need to Restore Your Scenes?
Nanoleaf Panels
Requires Firmware 3.1.0+
Nanoleaf App
Requires Software 3.4+ for iOS & Android
1.
Open the Nanoleaf App.
2.
Login to your Nanoleaf Account.
3.
In the Dashboard tab, select the Settings icon.
4.
Under SYSTEM > BACKUP AND RESTORE, ensure that DEVICE SYNC is enabled.
5.
Select RESTORE FROM BACKUP and RESTORE.
Common Solutions
“I moved or changed my Wi-Fi network.”
A
Try Wi-Fi Settings Reset
This will allow you to connect your Shapes to a new Wi-FI network.
1.
Plug your Shapes in to a power source.
2.
With the Power and the Brighten buttons on the Controller, press and alternate between them 5 times (10 presses total).
3.
The Status LED will become a solid white.
"
“My Shapes are paired but unreachable.”
A
Try to Toggle your Wi-Fi
On your phone, toggle the Wi-Fi off, then on again.
B
Try to Power Cycle your Controller
Unplug your controller from power, then plug it back in.
C
Try to Power Cycle your Router
On your phone, toggle the Wi-Fi off, then on again.
D
Try a Soft Reset
“I am not able to pair my Shapes.”
A
Check your Router Settings
1.
5 GHz networks do not support Nanoleaf products. Are you connected to a 2.4 GHz network?
2.
Ensure multicast, IGMP, UPnP (if available) are enabled on your router settings.
B
Try a Soft Reset
C
Try a Hard Reset
“I don’t see my Shapes in the App for setup.”
Wi-Fi Troubleshooting
Plug your PSU into power. The Power button on the Controller will light up after 1 minute.
If your Status LED is Solid White
Meaning: Your Shapes are ready to connect to your network.
1.
Make sure your mobile device Wi-Fi is on.
2.
Move your mobile device closer to your panels.
3.
Toggle the Wi-Fi on your mobile device off, then on.
4.
Try a Hard Reset.
If your Status LED is Flashing
Meaning: Your Wi-Fi is configured, but the panels cannot connect to the target network.
1.
Try to Power Cycle your Shapes (unplug your PSU from power, then plug it back in).
2.
If your panels are paired on the Nanoleaf App, delete the device and re-pair them with the Standard Pairing Process.
If your Status LED is Unlit
Meaning: Your Wi-Fi is configured and connected to your router.
1.
Make sure your mobile device is on the same network.
2.
Toggle the Wi-Fi on your mobile device off, then on.
Placement Tips
The following tips can help your Nanoleaf Shapes achieve the best wireless range & network reception.
1.
Place your Shapes in an open area where there are less obstructions, such as large pieces of furniture or walls.
2.
Avoid placing your Shapes behind furniture or inside cabinets.
3.
Don‘t place your Shapes in areas surrounded by metal surfaces on three or more sides. This can cause signal issues.
4.
Try to place your Shapes at least 25 feet (8 metres) away from any microwave oven, 2.4 GHz cordless phone, Wi-Fi devices, or other source of interference.
5.
Place your Shapes as close to your Wi-Fi home router as possible. For best performance, keep the distance below 65 feet (20 metres) and have no more than one wall in between.
Large Installations
1
Activate Power Diagnostic Mode
If you have more than 21 panels and/or multiple Controllers in your Shapes setup, you should try to distribute power supplies across your layout evenly. Activating Power Diagnostic Mode will give you tips on where you can place your power supplies for optimal performance. The options below will outline how this mode can be activated:
1. On your Controller, hold the Dim (–) and Brighten (+) buttons down together for 5s.
2. A colour-coded map of your panels will appear. The map will automatically update as you connect or move, power supply units within your setup.
If your setup is already optimised, these warnings will not appear and Power Diagnostic Mode will be inaccessible. If you wish to enable Power Diagnostic Mode anyway, the button sequence on the Controller can be used see Option A).
1. Open the MORE menu.
2. Select SETTINGS > WARNINGS > Power Limited
1. Open the side menu.
2. Select SETTINGS > WARNINGS > Power Limited
Distribute Power Supply
Red: Power supply needs to be moved.
Green: Power supply is in good placement.
Blue: Number of missing Power Supplies and the best places for those supplies.
White: Alternative place to add a power supply. The brighter the panel, the better the placement.
2
Controlling Your Setup with Nanoleaf Tools
Nanoleaf Desktop App
With the Nanoleaf Desktop App, you can control your Shapes from a web browser on your computer. Create and download new Scenes and set Schedules right from your computer. The Desktop App was designed to simplify the management of larger installations and offer control of many different layouts at once.
A local network API designed to extend your product experience. Integrate your setup with third party devices and services and enable more granular control of the hardware.
This website uses first and third party cookies to personalise your experience, analyse web traffic data, and optimise performance. We never sell your data to third parties. Privacy Policy.
All data collected and processed is handled in accordance with our privacy policy. We do not sell your personal information to third parties, and collected data is anonymised and aggregated to cohorts wherever possible. "First Party" cookies refers to data usage on this website, and generally cannot be disabled without breaking core functionality. "Third Party" cookies refers to cookies which are stored in your browser and accessible by a third party vendor. Please see the appropriate tabs for more information.
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Third Party Usage
Data Vendors
Essential Functions & Legitimate Interest
The below services are essential to the function of this website, and cannot be disabled without breaking your browsing experience. They're designed to process data in your browser only ("first party"), and to not transmit information to our servers or to third party servers (with the exception of if you choose to log into our website, as explained in more detail below).
Nanoleaf Geolocation Service
We use your IP address to determine the country which you're connecting from and suggest the locale which is most relevant to your physical location (localising product information, availability, and currency). Data processing is conducted on the client side (your browser), and your location preference is stored in a cookie in your browser. Pinpointing your location by this service is restricted to the country level, and is not sent to our servers for storage or further analysis.
Nanoleaf Language Identification Service
We use the preferred language settings provided by the user-agent of your browser to suggest content which is available in your language. Data processing is conducted on the client side (your browser), and your language preference is stored in a cookie in your browser. This information is not sent to our servers for storage or further analysis.
Nanoleaf Single Sign-On Service
Upon login with an eligible Nanoleaf account, we generate a hashed and anonymised token and store it in your browser. This facilitates single sign on for various accounts that you use to interact with our products and services (Nanoleaf Shop, Nanoleaf Helpdesk, Nanoleaf App, and/or Nanoleaf Cloud). This token does interact with third party services if you log into our website, but is designed in such a way that it cannot be used to identify you without access to additional data (specifically, a database containing information registered in any of your Nanoleaf user accounts). For more information on these interactions, please review the "Third Party" and "Data Vendors" sections.
Data Exchange With Third Parties
The below services and use cases refer to direct agreements with third-party vendors which may process data (processors) on our behalf (as a sub-processor). We take care to select vendors who have appropriate protections in place around the handling of personally-identifiable information, and describe the related interactions in plain language to the best of our ability. Links to vendor privacy policies and vendor opt-outs can be found in the "Data Vendors" section.
Google Analytics
We use Google Analytics to analyse aggregate behaviour on our website, with the goal of using these aggregated data sets to improve user experience, website performance, and relevance of the content that we publish. We do not use the user-id-session collection function, and do not analyse individual user sessions using Google Analytics. We do create remarketing lists with Google Analytics, which at aggregate are used to improve the relevance of paid advertising for users who have not opted out of data collection with Google (please see the "Data Vendors" tab for opt-out instructions). These lists cannot be used by Nanoleaf to personally identify you. On the European locales of our website, IP addresses are anonymised by local servers before data is processed by Google Analytics. Please note that anonymised data may be sent to these third countries : United States, Canada, Hong Kong.
Google Optimise
We use Google Optimise to analyse aggregate visitor preferences and help determine whether the content which we publish on our website is useful for visitors. This includes "A/B" and "Multivariant" tests of content and website design/layout. The information collected through this analysis is of an aggregate, anonymous nature (user-id-session is not collected).
Google Ads (Including DoubleClick)
We use Google Ads to promote our products and services in various countries, including the United Kingdom and the member states of the European Union. Ad products which we utilise include AdWords (text and search), Display (banner), and various formats of video advertising units on YouTube. Google Ads is a subprocessor of aggregate data collected via Google Analytics and shared with Google Ads in an anonymised manner (user-id-session is not transmitted, since it is not collected). Ad personalization signals are disabled by default for users in the EU and UK. This prevents the use of remarketing and retargeting advertisements unless a visitor has opted in for this use.
Facebook Connect
We use Facebook Connect to record behavioural activity related to sales, and to improve the relevance of marketing and advertising to "look-alike cohorts". In practice, this means that an anomymous Facebook user-id is generated after the completion of a sale and sent to Facebook to attribute against a set of user data in their posession. At aggregate, this data is used to improve the targeting of advertising to visitors on Facebook, Instagram, and other properties owned by Meta (primarily by identifying "like" users on these platforms who may find the advertisements relevant).
Twitter Connect
We use Twitter Connect to record certain behavioural actions on Twitter (for example, link clicks to our website) and analyse the associated behaviours on our website with the goal of improving the experience that visitors have, and determine which content is relevant. This data is aggregated and anonymous in nature, individual user sessions are not analysed and Nanoleaf cannot attribute this data to its own personally-identifiable data stored in user accounts for Nanoleaf services.
Funnelytics
We use Funnelytics to determine the success of marketing campaigns in aggregate, on narrowly-defined sets of website landing pages and purchase checkouts. This data is aggregated and anonymous in nature, and cannot be used by Nanoleaf to personally identify a visitor to our website.
Shopify
We use Shopify to process purchases on our website in a PCI DSS compliant checkout environment which meets PSD2 requirements as required by law in the European Union. All payment transactions are processed in France, and are compliant with national law as well as the regulations proscribed by the European Commission. When you make a purchase on the Nanoleaf Shop, data essential to the processing and fulfilment of your purchase is shared with Shopify (the processor) and accessed by Nanoleaf as required to fulfil your order (the sub-processor). Purchase data is aggregated and processed by Nanoleaf for reporting purposes (these reports are not shared with other parties under any circumstances). Personally-identifiable information is used only to provide order fulfilment and customer service (either at your request, or proactively when we identify in advance service or logistics disruptions which may impact you). All data collected and stored on Shopify's servers is subject to the right to be forgotten, and you may request deletion of such data at any time by contacting us to initiate the request on your behalf. After a request has been initiated, Shopify will communicate with you directly solely in regards to the progress of your data deletion request. Please see the ""Data Vendors"" section for more information.
Sendinblue
We use Sendinblue to provide certain transactional and marketing-related email or SMS communications with your explicit permission (the opt-in mechanism required when signing up for a contact list on our website). At our direction, Sendinblue facilitates the communication of commercial and non-commercial messages based on the permissions which you gave during the sign-up process. Some examples include limited-time promotions, general company news and updates, or product-specific news and updates related to devices which you have indicated that you own (or have purchased through the Nanoleaf Shop on our website). All data collected and stored on Sendinblue's servers is subject to the right to be forgotten, and you may request deletion of such data by contacting us. Personally-identifiable information is limited to your contact record, which only includes information which you have volunteered during the signup process (common data attributes are name, email address, country of domicile, language preference, and products owned).
Gorgias
We use Gorgias to facilitate customer service, order support, and technical support interactions via LiveChat on our website, telephone (IP telephony), social media messaging, and email messaging. Personally-identifiable information is required to facilitate these interactions, which includes your email address and (optionally) your name and telephone number. Order reference numbers and device serial numbers are also commonly requested to facilitate such interactions, although these cannot be used in isolation to personally identify you. Gorgias stores your contact details and case history, which enables us to provide better (and more expedient) customer service in the future. You can request deletion of any case or your case history at any time by contacting us.
Google Analytics
Data is Anonymised : Yes Data Storage Locations : France, Canada, United States, Hong Kong Data Usage Purposes : Technical Analysis, Marketing To disable the collection of data for processing with Google Analytics, you can instal the opt-out tool here
Google Optimise
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Google Ads
Data is Anonymised : No Data Storage Locations : Canada, United States, Hong Kong Data Usage Purposes : Marketing Google's privacy policy can be found here
Facebook Connect
Data is Anonymised: No Data Storage Locations: United States Data Usage Purposes: Marketing Facebook's privacy policy can be found here
Twitter Connect
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Funnelytics
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Shopify
Data is Anonymised: No Data Storage Locations: France, Canada, Hong Kong, Japan, Viet Nam Data Usage Purposes: Order Processing and Fulfilment Please note that personally-identifiable information for EU and UK customers is stored in France, and may be sub-processed in Canada. This data is not stored in the other locations listed (rather, the data for customers in those regions is stored locally). To submit a right to be forgotten request, please contact Nanoleaf Support More information on how Shopify manages GDPR compliance and deletion requests is available here
Sendinblue
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Gorgias
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We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery.Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten.Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison.Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat.Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida.お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다.เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุดChúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất.使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項，並取得當地價格與最快的交付。
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