Product questions? Need some help? Scheming big?
Fill out the form below, and we’ll send your query to the right person in a jif’!
Hong Kong Lava Holdings Co Ltd
Room 3006, 30/F,
Enterprise Square Three,
Kowloon Bay, Hong Kong
Fax: +852 2768 7810
Circle World Corp.
9F-7 No. 80 Guang Fu Rd.
Sec. 2 Sanchung Dist.,
New Taipei City, Taiwan
Koan Co., Ltd.
159/6 Serm-Mit Tower,
Unit 203, 2nd Floor,
Sukhumvit 21 (Asoke),
North Klongtoey, Wattana,
Bangkok 10110
EDO
Edo, Suite #1302,
21, Yangpyeong-ro 22-gil,
Yeongdeungpo-gu, Seoul
Republic of Korea
Lights N Beyond
174 Govindappa Naicken Street
Chennai 600001, Tamil Nadu , India
Nanoleaf Technology Company Limited 187/7
Công ty TNHH NANOLEAF TECHNOLOGYĐịa chỉ: 187/7
Dien Bien Phu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam
Business License No. 0316902974 by Ho Chi Minh City
Department of Planning and Investment issued on June 30, 2022
Điện Biên Phủ, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh
GPKD số 0316902974 do Sở KH và ĐT TP Hồ Chí Minh cấp ngày 30/06/2022
Nanoleaf Japan K.K.
Nanoleaf Japan株式会社
Shibuya Dogenzaka Tokyu Building 2F-C,
1-10-8, Dongenzaka,
Shibuya-ku, Tokyo, 150-0043
150-0043
東京都渋谷区道玄坂1-10-8
渋谷道玄坂東急ビル2F-C
Pixels Distribution
17, Jalan PJU 8/3B
Bandar Damansara Perdana,
47820 Petaling Jaya,
Selangor, Malaysia
MacGear Group
Unit 4, 204-218 Botany Rd
ALEXANDRIA NSW 2015
Australia
11 Rue de Lourmel
75015 Paris
France
SIRET : 838339208 00046
100 Front St E
Toronto, ON, Canada
M5A 1E1
All data collected and processed is handled in accordance with our privacy policy. We do not sell your personal information to third parties, and collected data is anonymised and aggregated to cohorts wherever possible. "First Party" cookies refers to data usage on this website, and generally cannot be disabled without breaking core functionality. "Third Party" cookies refers to cookies which are stored in your browser and accessible by a third party vendor. Please see the appropriate tabs for more information.
We use your IP address to determine the country which you're connecting from and suggest the locale which is most relevant to your physical location (localizing product information, availability, and currency). Data processing is conducted on the client side (your browser), and your location preference is stored in a cookie in your browser. Pinpointing your location by this service is restricted to the country level, and is not sent to our servers for storage or further analysis.
We use the preferred language settings provided by the user-agent of your browser to suggest content which is available in your language. Data processing is conducted on the client side (your browser), and your language preference is stored in a cookie in your browser. This information is not sent to our servers for storage or further analysis.
Upon login with an eligible Nanoleaf account, we generate a hashed and anonymised token and store it in your browser. This facilitates single sign on for various accounts that you use to interact with our products and services (Nanoleaf Shop, Nanoleaf Helpdesk, Nanoleaf App, and/or Nanoleaf Cloud). This token does interact with third party services if you log into our website, but is designed in such a way that it cannot be used to identify you without access to additional data (specifically, a database containing information registered in any of your Nanoleaf user accounts). For more information on these interactions, please review the "Third Party" and "Data Vendors" sections.
We use Google Analytics to analyze aggregate behavior on our website, with the goal of using these aggregated data sets to improve user experience, website performance, and relevance of the content that we publish. We do not use the user-id-session collection function, and do not analyze individual user sessions using Google Analytics. We do create remarketing lists with Google Analytics, which at aggregate are used to improve the relevance of paid advertising for users who have not opted out of data collection with Google (please see the "Data Vendors" tab for opt-out instructions). These lists cannot be used by Nanoleaf to personally identify you. On the European locales of our website, IP addresses are anonymised by local servers before data is processed by Google Analytics. Please note that anonymised data may be sent to these third countries : United States, Canada, Hong Kong.
We use Google Optimize to analyze aggregate visitor preferences and help determine whether the content which we publish on our website is useful for visitors. This includes "A/B" and "Multivariant" tests of content and website design/layout. The information collected through this analysis is of an aggregate, anonymous nature (user-id-session is not collected).
We use Google Ads to promote our products and services in various countries, including the United Kingdom and the member states of the European Union. Ad products which we utilize include AdWords (text and search), Display (banner), and various formats of video advertising units on YouTube. Google Ads is a subprocessor of aggregate data collected via Google Analytics and shared with Google Ads in an anonymised manner (user-id-session is not transmitted, since it is not collected). Ad personalization signals are disabled by default for users in the EU and UK. This prevents the use of remarketing and retargeting advertisements unless a visitor has opted in for this use.
We use Facebook Connect to record behavioral activity related to sales, and to improve the relevance of marketing and advertising to "look-alike cohorts". In practice, this means that an anomymous Facebook user-id is generated after the completion of a sale and sent to Facebook to attribute against a set of user data in their posession. At aggregate, this data is used to improve the targeting of advertising to visitors on Facebook, Instagram, and other properties owned by Meta (primarily by identifying "like" users on these platforms who may find the advertisements relevant).
We use Twitter Connect to record certain behavioral actions on Twitter (for example, link clicks to our website) and analyze the associated behaviors on our website with the goal of improving the experience that visitors have, and determine which content is relevant. This data is aggregated and anonymous in nature, individual user sessions are not analyzed and Nanoleaf cannot attribute this data to its own personally-identifiable data stored in user accounts for Nanoleaf services.
We use Funnelytics to determine the success of marketing campaigns in aggregate, on narrowly-defined sets of website landing pages and purchase checkouts. This data is aggregated and anonymous in nature, and cannot be used by Nanoleaf to personally identify a visitor to our website.
We use Shopify to process purchases on our website in a PCI DSS compliant checkout environment which meets PSD2 requirements as required by law in the European Union. All payment transactions are processed in France, and are compliant with national law as well as the regulations proscribed by the European Commission. When you make a purchase on the Nanoleaf Shop, data essential to the processing and fulfillment of your purchase is shared with Shopify (the processor) and accessed by Nanoleaf as required to fulfill your order (the sub-processor). Purchase data is aggregated and processed by Nanoleaf for reporting purposes (these reports are not shared with other parties under any circumstances). Personally-identifiable information is used only to provide order fulfillment and customer service (either at your request, or proactively when we identify in advance service or logistics disruptions which may impact you). All data collected and stored on Shopify's servers is subject to the right to be forgotten, and you may request deletion of such data at any time by contacting us to initiate the request on your behalf. After a request has been initiated, Shopify will communicate with you directly solely in regards to the progress of your data deletion request. Please see the ""Data Vendors"" section for more information.
We use Sendinblue to provide certain transactional and marketing-related email or SMS communications with your explicit permission (the opt-in mechanism required when signing up for a contact list on our website). At our direction, Sendinblue facilitates the communication of commercial and non-commercial messages based on the permissions which you gave during the sign-up process. Some examples include limited-time promotions, general company news and updates, or product-specific news and updates related to devices which you have indicated that you own (or have purchased through the Nanoleaf Shop on our website). All data collected and stored on Sendinblue's servers is subject to the right to be forgotten, and you may request deletion of such data by contacting us. Personally-identifiable information is limited to your contact record, which only includes information which you have volunteered during the signup process (common data attributes are name, email address, country of domicile, language preference, and products owned).
We use Gorgias to facilitate customer service, order support, and technical support interactions via LiveChat on our website, telephone (IP telephony), social media messaging, and email messaging. Personally-identifiable information is required to facilitate these interactions, which includes your email address and (optionally) your name and telephone number. Order reference numbers and device serial numbers are also commonly requested to facilitate such interactions, although these cannot be used in isolation to personally identify you. Gorgias stores your contact details and case history, which enables us to provide better (and more expedient) customer service in the future. You can request deletion of any case or your case history at any time by contacting us.
Data is Anonymised : Yes
Data Storage Locations : France, Canada, United States, Hong Kong
Data Usage Purposes : Technical Analysis, Marketing
To disable the collection of data for processing with Google Analytics, you can install the opt-out tool here
Data is Anonymised : Yes
Data Storage Locations : France, Canada, United States, Hong Kong
Data Usage Purposes : Technical Analysis, Marketing
Data is Anonymised : No
Data Storage Locations : Canada, United States, Hong Kong
Data Usage Purposes : Marketing
Google's privacy policy can be found here
Data is Anonymised: No
Data Storage Locations: United States
Data Usage Purposes: Marketing
Facebook's privacy policy can be found here
Data is Anonymised: No
Data Storage Locations: United States
Data Usage Purposes: Marketing
Twitter's privacy policy can be found here
Data is Anonymised: Yes
Data Storage Locations: Canada
Data Usage Purposes: Marketing
Funnelytics' privacy policy can be found here
Data is Anonymised: No
Data Storage Locations: France, Canada, Hong Kong, Japan, Viet Nam
Data Usage Purposes: Order Processing and Fulfillment
Please note that personally-identifiable information for EU and UK customers is stored in France, and may be sub-processed in Canada. This data is not stored in the other locations listed (rather, the data for customers in those regions is stored locally).
To submit a right to be forgotten request, please contact Nanoleaf Support
More information on how Shopify manages GDPR compliance and deletion requests is available here
Data is Anonymised: No
Data Storage Locations: France
Data Usage Purposes: Marketing, Non-Marketing Communications
To submit a right to be forgotten request, please contact Nanoleaf Support
More information on how Sendinblue manages GDPR compliance is available here
Data is Anonymised: No
Data Storage Locations: United States
Data Usage Purposes: Customer Service
To submit a right to be forgotten request, please contact Nanoleaf Support
More information on how Gorgias manages GDPR compliance is available here
We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุด Chúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項，並取得當地價格與最快的交付。
Get HelpWelcome! Our team is available for livechat 24/7 and normally responds within 5 minutes. In the meantime, you can also check out our Helpdesk for answers to common questions and simple fixes!
What can we help you with today?
**Excludes Nanoleaf Essentials