This will delete your pairing and network information, so once the reset is performed you will need to pair again. Before performing this reset, delete your Essentials Downlight from your device.
To perform the factory reset on the Essentials Downlight, switch the Downlight off, wait for 3 seconds, then switch it back on for no more than 1 second. Repeat this for a total of 5 cycles. If the reset is successful, the Downlight will flash red three times, and then it’s ready to be paired again.
If you’ve performed all of these steps and your issue still persists, please reach out to our support team for further assistance.
REACH OUT