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We use data to improve our products, to personalise content, and to improve the customer service and technical support that we provide to customers. Using data outside of those parameters has no application for our business, and is not of interest to us. It doesn’t matter to us whether you’re John Smith of 123 Main Street or Jane Doe of 789 Front Street. What matters to us is that we continue to get better over time and build things that people love—and that we do right by all of our customers and conduct ourselves in a fair, respectful manner.
We’re opposed to sharing personally-identifiable information with third parties unless it’s with your permission and is strictly relevant to providing you a better experience with our products or services.
When you connect your Nanoleaf Smarter Series devices to Nanoleaf’s servers, we collect event data based on direct interactions with your devices. This includes:
This data is fed into Nanoleaf’s algorithms and analysis tools and is used to provide you access to advanced features and product enhancements.
Our mobile apps collect anonymized usage data on how the app is used. This data is used for the purposes of enhancing the mobile app experience. You may choose to share content with the Nanoleaf Community through our mobile Apps. This content is collected and stored once submitted.
Our website collects information to help us understand our customers and create the best experience possible. This data includes things like your IP address, cookie ID, web browser, location, and pages you visit on our website. Our website uses a number of analysis services to help us identify patterns of behaviour, offer personalised content, and improve our products. We do not collect personally-identifiable information from these services; however, they may collect information that they do not share with us in accordance with their own privacy policies.
These analytical services include:
For further information on privacy and data handling, please refer to:
When purchasing items from the Nanoleaf Shop, you voluntarily give us your name, email address, payment information, billing and shipping addresses, and telephone number. We use this information solely for processing your order. If you have opted-in to receive marketing communications from us, we will send you promotional offers from time to time. You may unsubscribe at any time by clicking the unsubscribe link in the footer of any message. This prevents any promotional emails from being sent to you unless you explicitly request that we re-add you to a promotional list.
Our Smarter Series also uses the latest in encryption technology to communicate using HomeKit and ZigBee.
We will not disclose your personal information to third parties, except if, and to the extent necessary, in our good faith judgement, doing so is required: by law, for the transactional needs of facilitating eCommerce orders, for administering the Nanoleaf Perks program, or where you have given explicit consent.
For products that visualise audio and contain a microphone, the audio is not recorded or shared with third parties—it is visualised locally in realtime, on the device hardware.
While we design our products to be simple enough for use by all family members, we do not specifically target our products toward children under the age of 13. We do not intend to collect personal information on minors under the age of 13 and we encourage parents and guardians to supervise how children are sharing information online. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonably efforts to delete such personal information from our database.
You may stop receiving emails from us by clicking the unsubscribe link in the footer of any message. This prevents any promotional emails from being sent to you unless you explicitly request that we re-add you to a promotional list.
If you would like to review the personal information held by us in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which the Company may have provided your personal information; or amend your personal information, where possible, you can contact us at [email protected].
If you would like to close your account, you can contact us at [email protected].
If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.
If you have any other inquiries, including questions about this Policy, please email us at [email protected].
We are always looking to serve our customers better and as a result we anticipate that this policy will need to be updated as we evolve. In serving you better, we reserve the right to change this policy occasionally. We will make reasonable efforts to update you on items relevant to you.
Posted Date: December 7, 2017.
Effective Date: February 1, 2018.
Amended December 10, 2018 to provide clarifications relevant to audio visualising devices.
Amended August 5, 2020 to reflect that browsing data is no longer shared with advertising services owned by Snapchat Inc and Amazon.com Inc.
Amended October 9, 2020 to identify Zendesk as a vendor subprocessor of personally-identifiable information.
We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุด Chúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項，並取得當地價格與最快的交付。
Welcome! Our team is available for livechat 24/7 and normally responds within 5 minutes. In the meantime, you can also check out our Helpdesk for answers to common questions and simple fixes!