A local network API designed to extend your product experience. Integrate your setup with third party devices and services and enable more granular control of the hardware.
Australia
Shopping with
Nanoleaf
Buy Direct from Nanoleaf with these Great Benefits
learn moreNanoleaf PerksEarn and redeem points for great discounts.
learn moreRoute Package ProtectionProtect your order from loss, damage, and theft.
learn moreBuy Now, Pay Later - Coming SoonPay for your purchase with instalments.
Things to Know
Ordering from the Nanoleaf Shop
Shipping CostFree shipping on orders over $100 AUD.
Shipping OriginOrders ship from St. Leonard's, New South Wales via Australia Post, Aramex, or Fastway. Orders generally ship within 2 business days and arrive within 7 business days.
Package Protectionlearn moreOptional Route Package Protection available - protects against loss, damage, and theft.
Returns & Exchanges30 day returns/exchanges (prepaid shipping label provided).
learn more
TransactionsTransactions processed in Australian Dollars by NanoGrid Limited (Hong Kong). No foreign exchange fees, but your bank may add an international transaction fee.
Rewardslearn moreEarn 10 Nanoleaf Perks points per Australian dollar spent.
Beta Programsign upEligible to join the Nanoleaf Beta Program, for hardware betas, software betas, user experience testing, and product research surveys.
See All Details
Shipping to Australian Addresses
No discount code or coupon is required for free shipping, simply select the ‘Free Shipping’ option during checkout. Free shipping is sent via the standard Canada Post parcel service, and normally takes 3 - 10 business days to arrive, depending on how close the shipping address is to Toronto, Ontario. If expedited shipping methods are available for your area, these will be shown as options during checkout for an extra fee. We do not mark up shipping costs, what you see is what we pay to ship your order. Please note that our partner warehouse operates Monday through Friday, and that estimates for shipping time are business days.
An order confirmation is sent by email from [email protected] once you submit your order, and a follow up email with the order’s tracking information is sent once the order ships. Your order can be tracked via the link in your shipping email, or by logging into your account.
log inDiscounts, Discount Codes, and Coupons
Sales and Special Offers
Because we love you so much, we often run sales and promotions on the Nanoleaf Shop =) But, it's not possible to combine discounts and offers (a coupon for free shipping is considered an offer)... we have to pay for the parts and people that go into making these special products and getting them to your doorstep. Please also note that all promotional offers are while supplies last, and raincheques will not be offered. Discount codes might not be accepted during special promotions that already feature heavy discounting (like Black Friday), and the Nanoleaf Essentials series is excluded from special offers and general promotions. Sorry!
Single Use Discount Codes
Sometimes you'll get a single use discount code for a purchase on the Nanoleaf Shop, usually because you've been super nice to us =) you lucky duck! But, same deal... it's not possible to combine this code with another promotion or offer on the Nanoleaf Shop that uses a discount code.
Returns, Exchanges, Warranty
We try our best to make this a seamless experience for you, but please be patient—it takes time for returned items to be shipped to us and inspected. It can take 14 to 21 days before a refund is issued and posts to your account.
You can learn more about our returns policy and warranty.
What is Route?
Route Package Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue?
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet?
Route Frequently Asked Questions
Some commonly asked questions and answers are below. For another question about Route, please contact their customer service team.
What’s the difference between a Route Reorder and a Route Refund?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
- Orders over US$100 equivalent require a police report.
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.
Damaged
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
Please note that Route does not cover technical support of manufacturing defects. Please contact Nanoleaf Support for these cases.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web.
Haven’t downloaded the app yet?
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions.
Is Route a licenced insurance company?
Yes. Route is a licenced insurance company with SEG Insurance Ltd. as its partner.
Digital Wallets
We accept Apple Pay, Google Pay, and Shop Pay (owned and operated by Shopify, Inc.). When a digital wallet payment type is used, the provider retains all billing information on their servers and they do not transmit any of this information to Nanoleaf during the purchase process. Shipping information is transmitted to Nanoleaf from the wallet provider, so it’s important to check within the wallet that your shipping address is current before submitting your order.
Credit Cards + Other Methods
We also accept Visa, Mastercard, and Amex. Please contact your issuing bank for more information about your account agreement and terms.
