Christmas Shipping Deadlines 🎄 | Returns Extended to Jan 31
If you’re experiencing any issues with your Essentials Lightstrip, try these steps:
Power cycling your lights by unplugging them from power and then plugging them back in. You can also try to unscrew it from the socket (make sure it's powered off before you do it), and then screw it back in.
Try toggling your Bluetooth off and back on, restarting the app you’re using to control your lights, or restarting your device.
Make sure that your lights weren’t turned off by a physical switch as this would make them powered down and unresponsive.
This will delete your pairing and network information, so once the reset is performed you will need to pair again. Before performing this reset, delete your Essentials Lightstrip from your device.
To perform a factory reset on your Essentials Lightstrip, hold the power and brightness up (+) buttons on the Controller for 5 sec. These buttons must be pressed simultaneously, as pressing them one after the other will not work. If the reset is successful, the Lightstrip will flash white three times, and then it’s ready to be paired again.
If you’ve performed all of these steps and your issue still persists, please reach out to our support team for further assistance.
REACH OUTWe think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項，並取得當地價格與最快的交付。
