Nanoleaf’s Limited Warranty:
Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware.
Nanoleaf’s Limited Warranty:
Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware.
Things to Know
Returns
If you haven’t received a refund confirmation email, check your account statement before contacting Nanoleaf. If a refund does not show on your statement, please contact your credit card’s issuing bank. It often takes time for refunds to post to your account (3 to 10 bank business days in most cases). If you’ve done all of this and you still have not received your refund, please contact our support team by clicking here.
Only regularly stocked items may be returned, discontinued and clearance items are final sale. These will be clearly marked as final sale on the product page.
We only replace items that are defective. If you need to exchange an item, please open a support ticket.
request returnNanoleaf’s Limited Warranty
Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware. The warranty period is based on product operation of 6 hours a day / 7 days a week. If a Product fails to operate in accordance with this limited Warranty, Nanoleaf will, at its discretion, replace the Product with the same or a functionally equivalent Product or grant purchaser a credit for a future Product purchase. Nanoleaf may also request that the product be returned for examination and mitigation of future similar defects.
For avoidance of doubt, “to replace the Product” does not include any removal or reinstallation costs or expenses, including without limitation labour costs or expenses, shipping costs to return defective Products or any damages that may occur during the return of the Product. For goods returned directly to Nanoleaf, costs assessed by Nanoleaf will be deducted from your refund. Store credit may also be offered in lieu of a refund when the customer and Nanoleaf agree to this remedy.
This limited Warranty is subject to the following additional conditions:
The warranty and remedy set forth herein do not apply to Products, parts, advice, assistance or service which Nanoleaf furnishes to purchaser as a business courtesy. The warranty is not applicable to any Product which is used in violation of any applicable standard, code or instructions for use, including those contained in the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American Standards Institute (ANSI), in Canada, the Canadian Standards Association (CSA), in Australia, Standards Association of Australia (SAA), In European Economic Area EEA, European Conformity (CE).
THE FOREGOING WARRANTY IS EXCLUSIVE, AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. THE LIABILITY OF NANOLEAF SHALL BE LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT WILL NANOLEAF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL, WHETHER OR NOT NANOLEAF HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
The Nanoleaf Shop Canada offers free shipping by Canada Post on orders over C$100!
No discount code or coupon is necessary, simply add items to your cart and check out. When choosing any of the available Express Shipping options, please remember that these service times are for delivery; add 1-2 business days for processing at the warehouse.
Your order can be tracked by logging in to your account or clicking the 'Track Order' link in your shipment notification email.