This can be improved by going to Calibration on your app and ensuring that the camera is positioned well to see the screen properly, and that the corners of the Lightstrip are accurately calibrated. You can also try to use the presets provided or adjust your camera parameters to custom settings.
When recalibrating, keep these tips and tricks in mind:
Try the Reset Options listed in the section below before attempting to pair again. Hold the Power + Color Scene button on the 4D Controller for 10s while it is still powered on. When done correctly, the Lightstrip will flash white and the controller LED will go off from being solid white. After this, attempt pairing again.
Make sure that the Nanoleaf devices you’ve added to Sync+ meet the system requirements.
Nanoleaf Lines and Shapes must be on Firmware 9.2.0+. Support for Essentials will come with a future firmware upgrade, and will also need to be on Thread to work with Sync+
If you’re trying to enable Sync+ on the OG Rhythm Light Panels, Firmware 5.3 is required (subject to change).
Go to device settings and click on calibration to go through the steps again on the app.
Power cycle by unplugging it from power and then plugging it back in before you power it back on to test it again.
If it still does not respond to button presses (e.g. button LED does not blink when press a specific button or Lightstrip does not respond), contact Customer Support for a replacement.
Once cut, the strip can not be connected back together, Please reach out to Customer Support to get a replacement.
If you are still experiencing issues with your Nanoleaf 4D, try these steps:
Power cycle your Nanoleaf 4D devices by unplugging them from power and then plugging them back in.
Try toggling your Wi-Fi off and back on, restarting the app you’re using to control your lights, or restarting your device.
Make sure that your lights weren’t turned off by a physical switch such as on a power bar as this would make them powered down and unresponsive.
Reset the device by pressing the Power and Color Scene button on the Controller together for at least 10s, while it is still powered on.
If you’ve performed all of these steps and your issue still persists, please reach out to our support team for further assistance.
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