If you’re experiencing any issues with your Essentials Bulb, try these steps:
Power cycling your lights by unplugging them from power and then plugging them back in. You can also try to unscrew it from the socket (make sure it's powered off before you do it), and then screw it back in.
Try toggling your Bluetooth off and back on, restarting the app you’re using to control your lights, or restarting your device.
Make sure that your lights weren’t turned off by a physical switch as this would make them powered down and unresponsive.
This will delete your pairing and network information, so once the reset is performed you will need to pair again. Before performing this reset, delete your Essentials Bulb from your device.
To perform the factory reset on the Essentials Bulb, switch the Bulb off, wait for 3 seconds, then switch it back on for no more than 1 second. Repeat this for a total of 5 cycles. If the reset is successful, the Bulb will flash red three times, and then it’s ready to be paired again.
If you’ve performed all of these steps and your issue still persists, please reach out to our support team for further assistance.
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