A local network API designed to extend your product experience. Integrate your setup with third party devices and services and enable more granular control of the hardware.
Buy Direct from Nanoleaf with these Great Benefits
- learn moreNanoleaf Perks
Earn and redeem points for great discounts.
- learn moreRoute Package Protection
Protect your order from loss, damage, and theft.
- learn moreBuy Now, Pay Later - Coming Soon
Pay for your purchase with instalments.
Things to Know
Ordering from the Nanoleaf Shop
- Shipping Cost
Free shipping on orders delivered to Hong Kong addresses. Competitive, weight-based rates for all orders shipped outside Hong Kong, quoted during checkout.
- Shipping Origin
Orders ship from Kwai Chung (葵涌), Hong Kong. Orders generally ship within 3 business days and arrive in 1 to 21 business days (depending on your proximity to Hong Kong).
- Package Protectionlearn more
Optional Route Package Protection available - protects against loss, damage, and theft.
- Returns & Exchanges
30 day returns/exchanges (prepaid shipping label provided).learn more
Transactions processed in the currency you selected while shopping by NanoGrid Limited (Hong Kong). Foreign exchange fees and/or international transaction fees may be assessed banks outside of Hong Kong.
- Rewardslearn more
Earn 10 Nanoleaf Perks points per US dollar spent (converted from your currency of purchase).
- Beta Programsign up
Eligible to join the Nanoleaf Beta Program, for hardware betas, software betas, user experience testing, and product research surveys.
- See All Details
No discount code or coupon is required for free shipping, simply select the ‘Free Shipping’ option during checkout. Free shipping is sent via the standard Canada Post parcel service, and normally takes 3 - 10 business days to arrive, depending on how close the shipping address is to Toronto, Ontario. If expedited shipping methods are available for your area, these will be shown as options during checkout for an extra fee. We do not mark up shipping costs, what you see is what we pay to ship your order. Please note that our partner warehouse operates Monday through Friday, and that estimates for shipping time are business days.
An order confirmation is sent by email from [email protected] once you submit your order, and a follow up email with the order’s tracking information is sent once the order ships. Your order can be tracked via the link in your shipping email, or by logging into your account.log in
Because we love you so much, we often run sales and promotions on the Nanoleaf Shop =) But, it's not possible to combine discounts and offers (a coupon for free shipping is considered an offer)... we have to pay for the parts and people that go into making these special products and getting them to your doorstep. Please also note that all promotional offers are while supplies last, and raincheques will not be offered. Discount codes might not be accepted during special promotions that already feature heavy discounting (like Black Friday), and the Nanoleaf Essentials series is excluded from special offers and general promotions. Sorry!
Sometimes you'll get a single use discount code for a purchase on the Nanoleaf Shop, usually because you've been super nice to us =) you lucky duck! But, same deal... it's not possible to combine this code with another promotion or offer on the Nanoleaf Shop that uses a discount code.
We try our best to make this a seamless experience for you, but please be patient—it takes time for returned items to be shipped to us and inspected. It can take 14 to 21 days before a refund is issued and posts to your account.
You can learn more about our returns policy and warranty.
What is Route?
Route Package Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue?
Route Frequently Asked Questions
Some commonly asked questions and answers are below. For another question about Route, please contact their customer service team.
What’s the difference between a Route Reorder and a Route Refund?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
- Orders over US$100 equivalent require a police report.
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
Please note that Route does not cover technical support of manufacturing defects. Please contact Nanoleaf Support for these cases.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web.
Haven’t downloaded the app yet?
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions.
Is Route a licenced insurance company?
Yes. Route is a licenced insurance company with SEG Insurance Ltd. as its partner.
We accept Apple Pay, Google Pay, and Shop Pay (owned and operated by Shopify, Inc.). When a digital wallet payment type is used, the provider retains all billing information on their servers and they do not transmit any of this information to Nanoleaf during the purchase process. Shipping information is transmitted to Nanoleaf from the wallet provider, so it’s important to check within the wallet that your shipping address is current before submitting your order.
Credit Cards + Other Methods
We also accept Visa, Mastercard, and Amex. Please contact your issuing bank for more information about your account agreement and terms.