A local network API designed to extend your product experience. Integrate your setup with third party devices and services and enable more granular control of the hardware.
Buy Direct from Nanoleaf with these Great Benefits
Ordering from the Nanoleaf Shop
Route Package Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue?
Route Frequently Asked Questions
Some commonly asked questions and answers are below. For another question about Route, please contact their customer service team.
What’s the difference between a Route Reorder and a Route Refund?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
- Orders over US$100 equivalent require a police report.
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
Please note that Route does not cover technical support of manufacturing defects. Please contact Nanoleaf Support for these cases.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web.
Haven’t downloaded the app yet?
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions.
Is Route a licenced insurance company?
Yes. Route is a licenced insurance company with SEG Insurance Ltd. as its partner.
We accept Apple Pay, Google Pay, and Shop Pay (owned and operated by Shopify, Inc.). When a digital wallet payment type is used, the provider retains all billing information on their servers and they do not transmit any of this information to Nanoleaf during the purchase process. Shipping information is transmitted to Nanoleaf from the wallet provider, so it’s important to check within the wallet that your shipping address is current before submitting your order.
Credit Cards + Other Methods
We also accept Visa, Mastercard, and Amex. Please contact your issuing bank for more information about your account agreement and terms.